News & Press
NJ Transit utilizes SelectSurvey.NET, makes the grade in latest customer surveyBy Cranford Chronicle, NJ.COM
Published: Wednesday, August 08, 2012, 1:23 PM
“In just one year since its launch, Scorecard has changed the very culture of NJ TRANSIT to focus on performance standards and absolute results to best serve our customers,” said NJ TRANSIT Executive Director James Weinstein. “With improved customer satisfaction ratings, and the notion that three out of every four NJ TRANSIT customers continue to recommend our service, it is clear that Scorecard is moving the agency in the right direction.”
NJ Transit gets its highest rider scores to dateBy Larry Higgs, www.app.com
Customers gave NJ Transit its highest overall ranking yet — 6.0 out of a possible 10 — in the agency’s latest customer Scorecard results released Wednesday. Officials said they’re looking for higher grades on the next survey.
New Jersey Transit Achieves customer satisfaction goalBy ABC7 Eyewitness News ABC News
Wednesday, August 08, 2012
NEWARK (WABC) -- Marking the first complete year of Scorecard, New Jersey Transit on Wednesday posted an overall customer satisfaction score of 6.0 system wide, achieving the agency's 2012 goal. Scorecard launched in July 2011 and was designed to provide the public with a clear measurement of how the organization is performing, while driving strategic decisions to improve the overall customer experience. Along with the latest survey results, the agency also announced its new customer satisfaction goal of 6.5 for the current fiscal year. ...
ClassApps: In A Class By ItselfBy Mario Morejon, ChannelWeb
6:39 AM EDT Tue. Aug. 12, 2008
Last time we reviewed ClassApps' SelectSurvey, a .NET version was in its infancy, the server application was still based on ASP, and the company only had one other server product. For the last four years, ClassApps has spawned three server products out of specific business functionality needed in SelectSurvey.
ClassApps' key market differentiation has always been its source code. Originally written in ASP, the source code is now fully rewritten in C#. Version 3 is extremely easy to use and manage.
Administrators are going to find SelectSurvey.Net 3 far more robust than its ASP counterpart. However, the management interface has not dramatically changed in the last four years, with a few key exceptions -- slightly improved template section, great administration tools, email lists and an embedded reporting engine.
In addition to the well-written code in this survey application server, the administration tools just place the product over the top. Many competitors only provide partial functionality and often embed critical features in runtime code
SelectSurvey.Net comes with cool administration tools to test SMTP settings, database connections, data validation, kiosk based administration, and a feature that generates XML data for Crystal Xcelsius.
ClassApps added many new respondent options in design mode. The new surveys have a lot of granularity regarding access levels. For instance, you can create surveys that can accept multiple responses but require users to login to a Website. You also can create surveys that users can resume if they stop in filling them in midstream. Kiosk type surveys will delete cookies when users complete them.
SelectSurvey.Net now integrates with Active Directory and LDAP and provides general end user management features. Users can be separated into groups, but that's about it. Internal management functionality is still the same.
In addition for its support of Microsoft (NSDQ:MSFT) Access, SelectSurvey.Net supports Oracle (NSDQ:ORCL), SQL Server and Postgres. ClassApps developers abstracted and simplified the data access layer so that even novice users could connect to a supported database in seconds. Once you add a connection string with the proper parameters and security access, SelectSurvey.Net takes over and does the rest. It's that simple.
Survey responses no longer need to be exported to text files, so that the data could be analyzed with Excel's graphs and charts. SelectSurvey.Net's report section provides some graphical views of survey data.
Ultimately, what makes SelectSurvey.Net customizable is its source code. The code is well designed and properly segmented into logical tiers. Developers can literally integrate the application server into a framework or a complete application.
Atomic Design, LLC Receives 2010 Best of Overland Park AwardPress Release U.S. Commerce Association
FOR IMMEDIATE RELEASE
Atomic Design, LLC Receives 2010 Best of Overland Park Award
U.S. Commerce Association?s Award Plaque Honors the Achievement
NEW YORK, NY, June 9, 2010 -- Atomic Design, LLC has been selected for the 2010 Best of Overland Park Award in the Computer Software Development category by the U.S. Commerce Association (USCA).
The USCA "Best of Local Business" Award Program recognizes outstanding local businesses throughout the country. Each year, the USCA identifies companies that they believe have achieved exceptional marketing success in their local community and business category. These are local companies that enhance the positive image of small business through service to their customers and community.
Various sources of information were gathered and analyzed to choose the winners in each category. The 2010 USCA Award Program focuses on quality, not quantity. Winners are determined based on the information gathered both internally by the USCA and data provided by third parties.
About U.S. Commerce Association (USCA)
U.S. Commerce Association (USCA) is a New York City based organization funded by local businesses operating in towns, large and small, across America. The purpose of USCA is to promote local business through public relations, marketing and advertising.
The USCA was established to recognize the best of local businesses in their community. Our organization works exclusively with local business owners, trade groups, professional associations, chambers of commerce and other business advertising and marketing groups. Our mission is to be an advocate for small and medium size businesses and business entrepreneurs across America.
SOURCE: U.S. Commerce Association
U.S. Commerce Association